Tax Charges: All Our Prices are inclusive of VAT.
Credit Card Security: All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any part of our web site.
All products sold on our listings are brand new; we DO NOT sell used or refurbished items unless stated. All the products conform to relevant European Safety standards and suitable for children to play with, with the age group stated. Please be aware that due to continuous stock change we reserve the right to change product details such as the colour and other minor details without your prior knowledge.
Warranty & Return Policy details
All items sold on our website carry 6 Months return to base warranty unless otherwise stated. With any damages or missing parts should be reported within 2 days of the customer receiving the item. No exceptions will be allowed and the management of kars 4 kids reserve the right to withdraw this warranty at any given time.
Warranty Policy: Warranty Policy: All our products are checked and tested before leaving our warehouse by our experienced technicians, in the event of an item being faulty or damaged when delivered due to handling or courier negligence, we will aim to repair the product by sending replacement parts to the customers address as soon as possible for the customer to fit. If the item develops faults within 28 days of receiving [other than normal wear and tear or breakages consistent with usage], we will aim to repair the product by sending new parts for the customer to replace, in the event of this not solving the problem we will undertake the carriage costs incurred to get the item back to our warehouse for repair or replacement, we do not offer refunds in these circumstances and refunds are only granted by the discretion of management under exceptional circumstances. After a period of 28 days if a fault[other than normal wear and tear or breakages consistent with usage] occurs we will again send out parts to the customers address for the customer to fit, if this does not solve the fault the customer will be liable[organise and incur courier/shipping costs] to send the car back to our warehouse for repair or replacement should the need arise, these will be refunded once the product is fixed . It will also be a customer's responsibility to package the item in either in its original packaging or adequate packaging and will remain the customers responsibility until it has reached our warehouse. We will aim to get the item repaired and back to you within 28 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered at the manager’s discretion. the warranty does not cover wear and tear, misuse or use by an age group that the item is not intended for, nor does it cover breakages due to mishandling, collisions or misuse by the consumer. your statutory rights are not affected.
Where an item is faulty we would advise customers to phone us directly so our technicians can guide them through some simple troubleshooting steps. When returning items can you please enclose a covering letter stating your full details including order number, a daytime contact number and the reason for return.
please note if you are purcahsing an item for christmas or a birthday, we advise to try and assemble the item well in advance [our cut off date for christmas deliverins is usually 2 weeks before christmas for this reason] as the rechargables are electronic and can have minor issues from time to time with wiring, usually these can be rectified by some minor checking of the wiring by the customer, also minor damage can occur with couriers and transportation, again if we know in time we can sort the problem, but not christmas morning.
Blow Moulding process: This a process which is used by the manufacturers to make most of the ride on cars that we sell, the process involves blowing sheets of plastic with hot air to make the moulds required for the production of the car. Sometimes the moulds can have minor scuffs or very small scratches caused by material flowing in the air as the plastic is very hot this can mark the body of the car. This does NOT cause any materialistic flaws within the body and does not affect the strength or durability of the body. They are just minor cosmetic flaws and usually only affect one in ten items we sell. Kars 4 Kids will not accept any returns back due to this and this no reason to claim the item as faulty.
Batteries: Please note that we only offer 30 days warranty for the batteries that are provided with any items sold. In every sale the item is checked by our staff prior to despatch and the battery is fully tested. If in a situation the item becomes un-useable due to a faulty battery then the customer will be liable for Courier charge incurred to get the replacement battery out. We will provide the battery free of charge but the shipping charge must be met by the customer. This is providing that the battery is within the warranty period. After Warranty period, the customer is liable to pay for the battery and shipping cost.
Packaging: Please note that in the event of the customer returning the goods, please try to return it in the original packaging sent with the item. If you do not have original packaging, please use adequate packaging. We advise that if there are storage problems due to the size of the box - you flat pack it and store it safely. The consumers owe a duty of care to look after the goods while they are in their possession and also to ensure that the goods are adequately packed for transit return
Damage in Transit: We appreciate due to the size and shape of the boxes we send to you, they may be vulnerable to damage in transit by the couriers. If this happens to your item then you must report this within 3 days of you receiving the item. So it leaves enough time for our staff to claim on the couriers insurance. If the item is not repaired by sending replacement parts then we will replace the entire item at our discretion.
Delivery Schedules: All goods are delivered via our courier partner namely DPD, DHL, Citylink and Interlink Express and usually delivered to your address within 3 to 5 working days. If you would prefer next day delivery than this can be arranged, please e-mail us for our current prices for this service.
Delays in Delivery: In the event of the delay in delivery, please note that Kars 4 Kids could not be liable for the courier's fault. No refund is allowed where the courier company has failed to deliver the item on a particular service. For example an item delivered through 24 hour service and the customer not receiving the item in the given time due to delay by the courier company.
Failed Delivery: If a courier company has tried to deliver the parcel but have not found anyone to take the delivery, the driver will leave the failed delivery card through the letterbox then it will become the customer’s responsibility to re-arrange the delivery with courier company. The parcel will be held at the local depot for 5 days then it will come back to us. In this event, it will be customer's responsibility to pay for failed and re-delivery charge incurred.